CALL CENTER AGENT Job at SportsMED Orthopaedic Specialist, INC, Huntsville, AL

NFkwOG43VWhWMmxOdlB1Wlk3VTJ1SDRDUWc9PQ==
  • SportsMED Orthopaedic Specialist, INC
  • Huntsville, AL

Job Description

Job Description

Job Description

As a key member of our front-line team, you will handle incoming calls from patients, assist with appointment scheduling, answer inquiries about services, and ensure a high level of patient satisfaction. Your role is crucial in creating a positive first impression and ensuring smooth communication between patients and clinical staff.

Responsibilities:

  • Answer high-volume inbound calls in a courteous and timely manner
  • Schedule, reschedule, and cancel appointments using the Practice EMR
  • Provide accurate information regarding the services offered
  • Route calls to appropriate departments
  • Maintain HIPAA compliance at all times
  • Document records of patient interactions
  • Assist with outbound calls to referral patients
  • Other duties as assigned

Please note this position does require you to be seated at your desk for the majority of your work day. There is a 1 hour unpaid lunch break, and the schedule for this role is 7:45a-5p, Monday thru Friday.

Job Type: Full-time, In-Person

Job Tags

Similar Jobs

CalPortland

Electronics Technician Job at CalPortland

 ...Job Summary The Electronics Technician must be able to perform all assigned plant electrical functions safely and in compliance with environmental regulations. This is typically a day shift schedule (Mon-Fri), with OT scheduled as needed and schedule changes assigned... 

Ziggi's Coffee

Barista Job at Ziggi's Coffee

 ...Ziggi's Coffee is Hiring a Talented Barista Are you seeking to become part of a vibrant culture where delivering exceptional customer service is paramount and fun is part of the package? Ziggis Coffee is seeking a motivated Barista to join our team! As a Barista at... 

University of South Florida

Assistant Professor Quantum Information Science, Machine Learning Physics Job at University of South Florida

 ...Assistant Professor. We seek a theorist or computational physicistdeveloping innovative methods and applications in quantum information science artificial intelligence and machine learning for physics data-driven physics or closely related areas. The anticipated starting... 

Valor Healthcare

Remote Psychologist for Law Enforcement Suitability Job at Valor Healthcare

 ...psychologists to conduct virtual psychological evaluations for candidates of the Forest Ranger program in Newburgh, NY. This long-term contract position requires a PsyD or PhD from an accredited program, a valid NY state license, and a minimum of three years assessing law... 

HFA

Senior Auditor / Senior Accountant Job at HFA

 ...Holman Frenia Allison, PC, Certified Public Accountants and Consultants (HFA), is headquartered in Central New Jersey. The firm services...  ...a mid-sized public accounting firm (70+ employees) seeking an Senior Audit Accountant who wants the opportunity to expand skills, assume...