Job Description
BGIS is looking for a Data Center Hardware Remediation Technician to join the
team in South Jordan, UT.
BGIS is a leading provider of integrated real estate management services,
including facilities management, project management, energy & sustainability
services, strategic workplace consulting, real estate services and capital
planning. Its range of solutions, supported by efficient systems, processes and
people, enables it to create and optimize places that work for its clients. The
team is dedicated to inspiring better business performance and helping clients
focus on their core businesses.
Purpose Statement: The Data Center Hardware Technician is responsible for basic
hardware troubleshooting of server hardware and configuration. This role will
work out of a ticket queue and resolve server issues by priority. Center.
RESPONSIBILITIES
Key Duties and Responsibilities
- Perform physical hardware remediation (Break/Fix)
- Provide hardware upgrade support.
- Confirm hardware issues are fixed after on-site fixes are completed.
- Perform onsite configuration of server remote management interface
(iLo/BMC/Drac) as required.
* Work out of a ticket queue where you’ll be working tickets based on priority
to resolve logical and physical server issues.
* Responsibilities may require working evenings and weekends, sometimes with
little advanced notice (minimal)
- May be required for on-call after hours.
- Effectively utilizes the ticket management system.
- This is not a remote support position but requires reporting to a data center
location.
Knowledge and Skills
* Experience with remote console / server management technologies –
BMC/iLo/iDrac/Cyclades/etc.
- Ability to effectively communicate with customers, technicians and vendors.
- Ability to prioritize a large number of tickets and work independently in
order to bring them to a resolution.
- Experience working with hardware from multiple vendors.
- Experience working within a ticketing system: Remedy, ServiceNow, etc.
- Work experience in a large data center
- Knowledge of RAID controller and configuration a plus
- High level of written and oral fluency in English
- Excellent verbal and written communication
- Must be able to multi-task.
- Must be able to adapt to changing priorities, conditions, and circumstances.
- Must be punctual and reliable.
- Must have good organization, interpersonal, and time management skills.
- Proficiency working with standard PC tools and applications such as MS
Office, MS Outlook, web browsers, etc.
Physical Demands and Work Environment
* To perform this job successfully, an individual must be able to perform each
essential job duty satisfactorily. Reasonable accommodations may be made to
enable qualified individuals with disabilities to perform essential job
functions, absent undue hardship.
Our company culture includes a robust mix of sound business practices and
employee initiatives that promote personal and professional development,
work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the
right to work in surroundings that are free from all forms of unlawful
discrimination. We are committed to providing equal employment opportunity to
all employees and applicants without regard to race, color, religion, gender,
national origin, age, disability, ancestry, creed, marital status, sexual
orientation, or Veteran or military status, genetic information or any other
basis prohibited by local, state or federal law in the relevant jurisdiction.
This policy applies to all terms and conditions of employment including, but not
limited to employment, advancement, assignment, and training.
This commitment to Equal Employment Opportunity is made equally as a social
responsibility and as an economic and business necessity.
BGIS is committed to fair and equitable compensation practices. BGIS has
different pay ranges for different work locations within the United States which
allows us to pay team members competitively and consistently in different
geographic markets. The applicable base pay range will depend on what ultimately
is determined to be the candidate’s primary work location.
Anyone with questions or concerns regarding Equal Employment Opportunity should
contact their direct supervisor or the Human Resources Department without fear
of retaliation of any kind.
The hourly range for this non-exempt position in the US is $30.00-$32.00.
A candidate’s salary offer is determined by various factors including, but not
limited to, relevant work experience, knowledge, skills, abilities, education,
certifications, licenses, and location.
BGIS offers a comprehensive benefits package including medical, dental, vision,
prescription coverage, health savings account, flexible spending account (both
healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid
company holidays, short term and long-term disability, life insurance, employee
assistance program, tuition reimbursement, paid parental leave, gym membership
discount and team member referral bonus.
Our dedication to the principle of pay equity is steadfast. We believe in equal
pay for work of equal value.
Visit us online at for more information.
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Job Tags
Hourly pay, Full time, Temporary work, Work experience placement, Work at office, Local area, Flexible hours, Weekend work, Afternoon shift