Job Description

About Us Where Canal Street meets Bourbon Street, the Astor Crowne Plaza NewOrleans provides luxury accommodations amid the beating heart of the legendary FrenchQuarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi‑Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on‑site restaurant and state‑of‑the‑art fitness facility. Just outside, you'll enjoy a whirlwind of enchanting festivals, theater, music, cultural exhibits and culinary delights. At the Astor Crowne Plaza, associates are family not just employees. We offer complimentary uniforms, meals and 24/7 discounted downtown parking. Compensation Salary Range: $75,000.00 - $80,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Overview Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back‑of‑the‑house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Essential Duties and Responsibilities Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas. Develop housekeeping and laundry budget. Develop and implement controls for expense management. Conduct periodic inventory of guest supplies, small equipment and linen as required. Utilize labor management tools to schedule and control labor costs. Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events. Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects. Ensure compliance of housekeeping and laundry standard operating procedures and policies. Operate department pursuant to OSHA requirements and guidelines. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills 5+ years management experience, with at least 3 years in housekeeping management. Experience managing in‑house operated laundry operations. Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements. Able to work with other department leaders. Able to resolve guest, supervisor, and associate conflicts. Able to manage multiple tasks at all times and have excellent organizational skills. Must be willing to “pitch‑in” and help co‑workers with their job duties and be a team player with or without reasonable accommodation. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long‑range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Vacation, Sick and Holiday programs. Pet insurance through the ASPCA. Short and Long-Term Disability plans. 401(k) Savings Plan with matching funds. Discounts through our 'YouDecide' and Hotel Room Discount programs. Equal Opportunity Employer HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Company Culture Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our love to our associates by providing market‑leading compensation packages, generous PTO and flex‑time initiatives, outstanding career development and advancement opportunities, and job‑appropriate assets and resources. With a variety of world‑class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. #J-18808-Ljbffr

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