Job Description

What You’ll Do

The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture!

• Select, staff, recruit, hire, and train qualified housekeeping candidates.
• In charge of scheduling all regular and irregular cleanings (e.g., room carpets, upholstery, draperies, deep cleaning projects, window cleaning).
• Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel.
• Review MOD report for room moves, guest issues and special requests.
• Prepare room assignments, distribute keys and assign floors for all housekeeping staff each morning.
• Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
• Assist with guest requests as required.
• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
• Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines.
• Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
• Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies.
• Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
• Prepare annual housekeeping budget.
• Manage all employees in the Housekeeping Department.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.

What You Bring

• Bachelor’s degree in hospitality or similar industry preferred.
• 3+ years management experience in boutique hotel industry.
• Basic knowledge of MS Office.
• Flexible schedule, able to work evenings, weekends and holidays.

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities and genders. For our complete EEO policy.

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