Job Description

Job Description

Job Description

Home Depot Lead Generator

John C. Cassidy Air Conditioning & Plumbing

Department: Retail / Home Depot Program
Reports To: Home Depot Program Manager
Location: Assigned Home Depot Store

Description

Overview:

John C. Cassidy Air Conditioning & Plumbing is seeking outgoing and motivated Home Depot Lead Generators to represent our company inside local Home Depot stores.

This is a customer-facing, in-store position focused on starting conversations with Home Depot customers and generating qualified leads for our home comfort services . Lead Generators engage shoppers, identify potential HVAC and home-service needs, explain how Cassidy can help, and connect interested customers with our team for the next step.

This is not a technician position and does not require HVAC experience . We are looking for friendly, dependable people who are comfortable approaching customers, building rapport, and working toward individual and team performance goals.

Responsibilities

• Represent John C. Cassidy Air Conditioning & Plumbing professionally inside an assigned Home Depot location.
• Proactively engage Home Depot customers in friendly, natural conversations.
• Identify homeowners who may have a need for air conditioning, heating, indoor air quality, or other applicable home services .
• Educate customers on available services and help them understand the next steps for receiving additional information or scheduling an appointment.
• Generate and accurately enter qualified customer leads according to program procedures.
• Meet established expectations for customer engagement, lead generation, and lead quality.
• Maintain an active presence within designated areas of the store throughout scheduled shifts.
• Build positive working relationships with Home Depot associates and store leadership.
• Maintain knowledge of current Cassidy services, promotions, and program offerings.
• Participate in training, coaching, and regular performance discussions with the Home Depot Program Manager.
• Follow all Cassidy and Home Depot policies, procedures, dress standards, and customer-service expectations.
• Communicate customer feedback, frequently asked questions, and opportunities to improve the program to management.
• Maintain dependable attendance and arrive prepared for all scheduled shifts.

Qualifications

•   Bi-Lingual (Spanish or Creole) Preferred.
• Previous experience in retail, customer service, sales, hospitality, promotions, lead generation, or another customer-facing role is preferred.
• Comfortable proactively approaching and speaking with customers.
• Friendly, energetic, and professional communication style.
• Ability to quickly build rapport with different types of customers.
• Goal-oriented and motivated by achieving measurable results.
• Dependable with strong attendance and punctuality.
• Ability to work independently while remaining part of a larger regional team.
• Comfortable using a tablet, smartphone, or other technology to enter customer information.
• HVAC or home-services experience is not required; training will be provided .
• Ability to stand and walk for extended periods during scheduled shifts.
• Must be available to work a flexible retail schedule, including evenings and weekends , based on store and program needs.

What We're Looking For

The ideal Lead Generator is someone who enjoys talking to people and isn't afraid to start a conversation . You do not need to be an HVAC expert or perform a hard sales close. Your job is to create a positive first impression, recognize potential customer needs, generate quality opportunities, and connect homeowners with the Cassidy team.

What We Offer

• Competitive hourly pay
• Performance-based incentive opportunities
• Medical, dental, and vision insurance for eligible employees
• 401(k)
• Paid time off for eligible employees
• Paid training
• Opportunities for advancement
• Support and coaching from dedicated program leadership
• Career opportunities within a growing home-services organization

About John C. Cassidy Air Conditioning & Plumbing

John C. Cassidy Air Conditioning & Plumbing has proudly served South Florida homeowners for decades. Our Home Depot partnership gives customers a convenient way to connect with a trusted local home-services provider while they shop.

John C. Cassidy Air Conditioning & Plumbing is an Equal Opportunity Employer.

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