Job Description

Job Description

Job Description

Work from home.
Employment Solutions is currently seeking SEVERAL skilled and experienced Licensed insurance agent/Accident and Health for Open Enrollment season. Equipment will be provided.

• Must have a valid Accident and Health license
• Training dates for this role will be 8/24/26 to 9/25/26
• Training hours: 9am to 5:30pm EST
• This is a full-time position which will require a flexible work schedule between 8am – 8pm EST, Monday –Sunday.
• Pay $18 per hour
• Additional bonuses based on individual performance

Position Overview:

Serves as an Insurance Advisor supporting prospective Health insurance members with plan selection, enrollment, and education on Medicare products. This includes some level of sales -you will be enrolling people into insurance plans & upselling, offering products, etc.   . 

Essential Functions of Customer Service Representative

• Responsible for handling inbound and outbound calls as well as email/chat in a call center environment regarding a variety of requests. No cold calling!
• Maintain complete and accurate records of client interaction including phone calls and/or emails, utilizing internal and external software.
• Demonstrates commitment to serving customer needs and solving problems efficiently with insight and first contact resolution.
• Use decision-support tools to respond to common customer work/service order inquires and requests.
• Demonstrates personal commitment by adhering to company guidelines, policy and professional code of ethics and participate in an inclusive environment where people can contribute their best.
• Participate in regular staff meetings, coaching sessions, training, and scheduled meetings with leadership
• Identify personal development and/or training needs.
• Provide an excellent customer experience in all interactions.

The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.

Minimum Qualifications

High School diploma and 1+ years’ experience in customer service. Ability to type 30+ words per minute. Microsoft Windows and Internet-based applications experience required.

Knowledge, Skills & Abilities

• Must be able to navigate multiple computer systems while interacting with customers. Proficient with online chat (Teams) functions for resources and support.
• Proven customer service, operations support, and problem resolution skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Courteous and empathetic with strong customer service orientation.
• Ability to communicate effectively, both verbally and in writing, with individuals inside and outside the Organization.
• Ability to work independently with strong sense of focus, task -oriented, nonjudgmental, and clear sense of boundaries.
• Ability to think critically and make decisions using sound judgement, experience, and existing tools/resources, including applicable rules/regulations.
• Must be willing to work in a collaborative, fast-paced, structured team environment and adapt quickly to change.
• Must have a fast and reliable internet connection.

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