Job Description
Store - WEST SPRINGFIELD, MA
Store Managers are expected to spend the vast majority of their time on
managerial work. This includes leading and managing a team; holding the team
accountable to deliver a great customer experience while achieving the desired
results; ensuring the store and team is ready to deliver the Customer Brand
Promises; and planning and communicating store workload activities and KPI’s to
ensure proper execution by your team within budget. Minimal, if any, time is
expected to be spent on non-managerial tasks, such as cashiering, setting POGs,
and stocking shelves.
Major Activities
* Lead and manage all aspects of the store, including adherence to Standard
Operating Procedures (SOP’s) and Company programs to ensure compliance to
applicable laws and requirements; ensure execution of Company policies and
standards; hold team accountable for store conditions and results
* Deliver sales plan/profit plan and other KPIs in conjunction with our annual
performance objectives; manage the store team to achieve their role KPI’s
- Lead the execution of our customer brand promises.
- Implement and lead the shrink and safety programs to deliver goals
- Use the company tools to set, prioritize and communicate goals and provide
overall management to team members and customers.
* Staff the store with qualified Team Members: Hire, train, observe and coach
the team to achieve results; lead the performance management process, and if
necessary, disciplinary process; identify talent and develop Team Members
for advancement; utilize the leadership competencies for continued
self-development
* Interacts with others in an accepting and respectful manner; remains positive
and respectful, even in difficult situations; promotes commitment to the
organization’s vision and values; projects a positive image and serves as a
role model for others
- Serve as Manager on Duty (MOD)
- Maintain Operational understanding of all store departments; cross trained,
and ensures all Managers are cross trained in Custom Framing selling and
production
Other duties as assigned
Minimum Type of experience the job requires
* Retail management leadership experience
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching and stretching
- Some lifting of heavy items and accessing high shelves by ladder or similar
equipment
* If you need help performing these functions of your job, please contact
supervisor so that we may engage in the interactive process with you and find
a reasonable accommodation
Work Environment
* Public retail store setting supervising Team Members and taking care of our
customers; all public areas are climate controlled; some stock rooms may not
be climate controlled; some outdoor work; Frame shop contains glass cutter
and heat press; work hours include nights, weekends and early mornings
#LI-LS1
Applicants in the U.S. must satisfy federal, state, and local legal requirements
of the job.
Total Base Pay Range for this Position:
$60,700.00 - $81,000.00
This position may be eligible for additional compensation, including a bonus
based on performance.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and
celebration. As the leading destination for creating and celebrating in North
America, we operate over 1,300 stores in 49 states and Canada and online at
Michaels.com [ and Michaels.ca
[ The Michaels Companies, Inc. also owns Artistree, a
manufacturer of custom and specialty framing merchandise. Founded in 1973 and
headquartered in Irving, Texas, Michaels is the best place for all things
creative. For more information, please visit
[
Michaels offers a range of benefits to support team members and their families.
Depending on position and eligibility, team members may have access to a 401(k)
with employer match, an Employee Assistance Program, medical, dental, and vision
coverage, telemedicine services, flexible spending accounts, commuter benefits,
tuition assistance, adoption assistance, and various voluntary insurance
options. All team members enjoy everyday perks such as employee discounts and
access to partner discount programs. For a summary of benefits, visit the
Michaels Benefits at a Glance [
page. For additional information regarding benefits, visit MIKBenefits.com
[
Michaels is an Equal Opportunity Employer. We are here for all Team Members and
all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In
keeping with this commitment, Michaels will assure that people with disabilities
are provided reasonable accommodations. Accordingly, if a reasonable
accommodation is required to fully participate in the job application or
interview process, to perform the essential functions of the job, and/or to
receive all other benefits and privileges of employment, please contact Customer
Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
[
EEOC Know Your Rights Poster in Spanish
[
EEOC Poster Optimized for Screen Readers
[
Federal FMLA Poster
[
Federal EPPAC Poster
[
Job Tags
Full time, Local area, Flexible hours, Night shift, Early shift