Salesforce Business Analyst Job at HonorVet Technologies, Pittsburgh, PA

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  • HonorVet Technologies
  • Pittsburgh, PA

Job Description

Title: Salesforce Business Analyst

Location: Pittsburgh, PA (3 days' on-site REQUIRED)

Reports To: Manager of IT systems - CRM

Duration: Long-Term Contract (6-month SOW's)

Job Description:
  • The Salesforce Business Analyst will work closely with business stakeholders to improve and document processes and increase efficiencies in Salesforce and other related business systems.

Responsibilities And Deliverables:
  • Works with business stake holders to capture and document requirements and provide accurate feedback on use cases
  • Supports and/or leads Salesforce projects and initiatives
  • Supports and manages salesforce AppExchange products, Third party tools, and integrations
  • Works with the design team to ensure prioritization of most impactful business requests
  • Educates and evangelizes CRM best practices to internal constituents to ensure solutions delivered are best of breed for the company's business model and culture

Qualifications
  • Minimum of five years of experience implementing functional solutions in Salesforce/CRM within a large org (More than 50 users)
  • Strong knowledge of and proven experience with Sales Cloud, Service Cloud, Experience Cloud, and/or Salesforce CPQ
  • Basic understanding of development tools and practices in Salesforce to facilitate the creation of use cases and the design of project requirements.
  • Proven ability to utilize critical thinking, analytical, and problem-solving skills in a fast-paced environment while managing multiple requests
  • Ability to understand declarative automation and functions within the Salesforce ecosystem
  • Excellent interpersonal and organizational skills and able to communicate effectively with both technical and non-technical customers
  • Ability to function as a Business Analyst using the typical suite of BA tools such as documentation and organization of workshops to gather business requirements

Preferred
  • Salesforce Admin and/or Advanced Admin Certifications
  • Experience with Integrations and third-party applications involving Salesforce
  • Experience with Agile and/or Kanban development principles
  • Experience with Sales Acceleration and Marketing Automation platforms (Hubspot)

Education
  • Bachelor's degree in computer science, management information systems, Business Administration, or related field

Job Tags

Long term contract

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