Job Description

Job Description

Job Description

Established local IT Support Group of 42 years is seeking full-time skilled I.T. team members to support our client base. This is an in-office position and is not a remote or work-from-home role. Candidates must be available to work on-site during normal business hours. Team members provide network, server, virtualization, workstation, hardware, software, and help desk support for small to medium-sized business clients.

The ideal candidate will be energetic, professional, highly organized, and able to work with a strong sense of urgency . Excellent communication, documentation, troubleshooting, and follow-up skills are essential. This position requires the ability to manage support tickets from start to finish, communicate clearly with end users, document work performed, and ensure issues are fully resolved.

• Working knowledge of network infrastructure, LANs, WANs, TCP/IP, DNS, DHCP, firewalls, switches, and wireless networks 
• Proficiency with Windows 10, Windows 11, Windows Server 2016, 2019, 2022, 2025 and Microsoft 365 / Office 365 
• Experience supporting servers, workstations, printers, mobile devices, and associated business systems 
• Working knowledge of virtualization technologies such as VMware, Hyper-V, Proxmox, and/or similar platforms 
• Basic to intermediate Linux knowledge preferred 
• Experience with ConnectWise tools, including ConnectWise Manage, Automate, and Control, preferred 
• Excellent help desk support skills, including ticket management, client communication, follow-up, and issue ownership 
• Ability to follow trouble tickets from initial report through final resolution 
• Strong documentation skills, including documenting problems, resolutions, procedures, and client environments 
• Ability to perform troubleshooting analysis of servers, workstations, networks, and associated systems 
• Ability to work both independently and as part of a team with minimal supervision 
• Ability to participate in team-based projects and remain flexible as project priorities change 
• Self-motivated, organized, dependable, and professional 
• Ability to handle periods of high workload while maintaining accuracy and professionalism 
• Excellent verbal and written communication skills 
• Strong project management abilities, including planning, coordination, follow-through, and task completion 

Qualifications:

• 3–5 years maintaining PC hardware, software, servers, and network systems preferred 
• Education may be used in place of experience 
• Bachelor’s degree or higher in Information Systems, Computer Science, Cybersecurity, Networking, or related field preferred 
• Associate’s degree in a related field may be considered 
• CompTIA A+, CompTIA Network+, Microsoft, VMware, Linux, Cisco CCENT, Cisco CCNA, and related certifications desired 
• Valid driver’s license, clean driving record, and proof of insurance 
• Reliable transportation 
• Background check and drug screen required 

This is a full-time, 40-hour-per-week position.

This position is eligible for full-time benefits.

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