Job Description

Position Overview: The ServiceChannel System Administrator is responsible for managing and optimizing the ServiceChannel platform to meet customer needs. This role involves modifying user access, facilitating communication regarding system performance, and implementing customer-requested updates across various modules. The ideal candidate will possess strong communication skills, technical expertise, and a proactive approach to enhancing platform functionality. 

Key Responsibilities:  

User Access Management:  

Modify and amend user access as requested by customers. 

Ensure timely and accurate updates to user permissions and roles. 

Communication and Issue Management:  

Manage communication of ServiceChannel system performance issues between customers and ServiceChannel stakeholders. 

Act as a liaison to ensure clear and effective dialogue regarding system status and improvements. 

Feature Request Evaluation:  

Review customer-suggested improvements and feature requests. 

Collaborate with ServiceChannel stakeholders to assess feasibility and provide updates to customers. 

Module Administration:  

Execute requests from customers for the following modules:

Locations and Provider Assignments 

Asset Module 

Refrigerant Tracking 

Site Planning 

Inventory 

Supply Manager Admin 

Process Optimization:  

Facilitate user changes related to business hours. 

Manage multi-level invoice and proposal processes. 

Implement auto invoice approval processes to streamline operations. 

Dashboard and Configuration Management:  

Configure dashboard settings to meet customer needs. 

Manage issues list configuration to ensure accurate tracking and resolution. 

Qualifications:  

Experience with ServiceChannel platform administration or similar systems. 

Strong communication skills with the ability to manage stakeholder interactions effectively. 

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Pay Range
The salary range for this position (in local currency) is 47,500.00 - 88,100.00

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